The following Return Policy only applies to online purchases made through www.joelleandco.com.
We know shopping online can be hard and we try our hardest to make your shopping experience the best possible! But, we get it. Sometimes it just doesn't work out. So take a sigh of relief, because we've made it oh so easy! We hope you LOVE your order, but in case it just didn't work this time, please read below for additional information on returns.
- Online returns are accepted for a refund within 14 days from the shipped date on regular priced items.
- You may bring your online purchased to one of our stores within 30 days of your order date for in-store credit or exchange only for regular priced items. If you return in-store you will receive in-store credit in the form of a gift card. This gift card can't be used online. It can only be used in of our store locations.
- Refund will be issued within 5 business days of the return arriving. You will be notified via e-mail that your refund has been issued.
- If your return isn't received back within the 14 days from the shipped date, it will be rejected and you will be required to pay a reshipping fee of $7.95, or more if applicable, to receive your merchandise back.
- SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG. Please do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for return.
- Shipping charges are non-refundable.
- Return to: JOELLE + CO, 8 W Jennings St, Newburgh, IN, 47630
In order to be eligible for a refund, all items must be:
- Unworn & unwashed
- Have original tags attached
- Placed in original packaging or similar packaging with any previous shipping labels covered. Failure to use original/like packaging will result in a reduction of your refundable amount. We do not accept returns packaged in boxes unless original packaging was a box.
- Original receipt/return form must be included in package
- In new, unaltered and unused condition (no signs of wear, stains, odor, animal hair, or damage). If item has any of the above, it will not be accepted as a return and you will be responsible for the shipping fee.
*Any and all items purchased with a discount or markdown of 30% or more are FINAL SALE. Clearance and accessories are final sale and non-returnable. Any items noted as final sale are FINAL SALE, no exceptions.
To process a return please follow these steps:
- Login to your account by click My account / Register in the top right-hand side of the screen.
- View past orders by clicking on My orders.
- Click view on the right-hand screen.
- Click Return items at the bottom of the page to create the return shipment.
- Choose the products to return and the quantity.
- Give a return reason and action. Please note, actions must fall within the return policy. (i.e. If you try to return a sale/final sale item it will be rejected and you will be responsible for the return shipping costs to you.) If you need clarification on if the items fall within our return policy, please e-mail us with your return request at email@example.com, and include your Order # and the item/s you are wanting to return. Please allow 24-48 hours for a response.
- Send the return request.
Refunds are only issued to the original payment method, or as an in-store credit in the form of a gift card if requested. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable.
We are not responsible for packages lost or stolen in transit. You will need to contact USPS or your chosen courier service with your tracking number to resolve such issues.
Physical gift cards are only valid in-stores and cannot be used online.
Any items purchased during a Buy One Get One deal can be returned if they don't fall into one of our final sale categories mentioned above. Items purchased during a BOGO sale are viewed as pairs, one being the purchased pair and the other being the free pair.
If all items from a BOGO are returned at the same time, the full amount of the purchase will be given in the form of a refund.
The purchased or free items from a BOGO sale are eligible individually for exchange of the exact item, only in a different color or size. Customer is responsible for shipping charges for the exchange.
If only one item from a BOGO sale is returned for a refund, the customer will give up the discount from the free item they received, and the value of the free item will be split evenly amongst the other items in the sale for the return. For example, if you buy a $10 pair of leggings, and get another $10 pair of leggings free from a BOGO offer, if you only return one pair of the leggings, you will get a $5 refund, not the full value of $10.
If you have any questions, please e-mail us at firstname.lastname@example.org.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. Please follow the below process:
- Use your smartphone to take pictures of the defective or damaged area and emails images to email@example.com, including the tag in the image showing it's still attached.
- In your e-mail please indicate "Defective" or "Damaged" in the subject line to expedite the process.
- Include your first and last name on your JOELLE + CO account, your order number, and product code/name of the item.
ONLINE EXTENDED HOLIDAY RETURNS POLICY
Items purchased online between Nov 16th and Dec 24th may be returned by Jan 15th, or 14 days after purchase, whichever is later. For those online items returned by mail, these must be received at our facility by Jan 15th, or 14 days after purchase, whichever is later. Returns must follow the eligibility requirements above. Please allow 5-7 business days for return mail. Proof of purchase is required.